Terms of use for tibaiq.com

Last updated 22 October 2026

1. Who we are

This website, tibaiq.com, is operated by TibaIQ, Westlands, Nairobi, Kenya (“TibaIQ”, “we”, “us”). These terms govern your use of the website. They do not govern the TibaIQ platform, which customers use under a separate written subscription agreement. Where that agreement and these terms differ, the agreement prevails.

2. Acceptance of these terms

By using this website you accept these terms. If you use it on behalf of an organisation, you confirm that you are authorised to accept them for that organisation. If you do not accept these terms, do not use the website.

3. Permitted use and prohibited conduct

You may use this website to learn about TibaIQ, evaluate it for your organisation and request a demonstration. You must not:

• try to gain unauthorised access to the website, its servers or any connected system;
• probe, scan or test the website for vulnerabilities, except to report a concern responsibly as described on our Security and Privacy page;
• disrupt or overload the website, or interfere with its security features, including the security check on the request form;
• copy or extract content by automated means, other than indexing by public search engines;
• submit false, misleading or automated requests, or impersonate another person or organisation;
• upload malicious code or material that infringes the rights of others; or
• use the website in any way that breaks the law.

4. No medical advice and no patient data

The content of this website, including the Insights articles, is general information. It is not medical, legal or regulatory advice, and it must not be used to make clinical decisions. Do not submit patient data or other health information through this website. If we receive any, we delete it.

5. Intellectual property

The TibaIQ name and logo, and the text, graphics and design of this website, belong to TibaIQ or its licensors. You may view, print and share pages for your own information or your organisation’s evaluation of TibaIQ. Any other use requires our written permission. Other names and marks that appear on this website, such as those of payers, regulators and payment providers, belong to their owners, and their mention does not imply endorsement.

6. Demo requests and communications

Information you submit with a demo request must be accurate and yours to share. A demo request does not create a contract or oblige either of us to enter into one. Product descriptions on this website are general; the modules, services and terms TibaIQ provides to a customer are set out only in a written agreement signed by both parties, and a quote or proposal is not binding until then. We use your details to respond to your request as described in our Privacy notice.

7. Third-party links and services

This website links to websites run by others, such as Kenya Law and public authorities. We do not control those websites and are not responsible for their content, availability or privacy practices. Cloudflare hosts this website and runs the security check on the request form, as described in our Privacy notice.

8. Disclaimers

We work to keep this website accurate and available, but we provide it “as is” and “as available”. To the extent permitted by law, we give no warranty, express or implied, that the website or its content is accurate, complete, current, fit for a particular purpose or free of errors or interruption. We may change, suspend or withdraw any part of the website at any time.

9. Limitation of liability

To the extent permitted by Kenyan law, TibaIQ is not liable for any indirect or consequential loss, or for any loss of profit, revenue, data, business or goodwill, arising from your use of, or inability to use, this website or its content. Nothing in these terms excludes or limits liability for fraud, for death or personal injury caused by negligence, or for any other liability that cannot be excluded or limited under Kenyan law.

10. Indemnity

To the extent permitted by law, you agree to indemnify TibaIQ against claims, losses and reasonable costs that arise from your breach of these terms or your misuse of this website.

11. Changes to these terms

We may update these terms from time to time. The current version is always on this page, with the date it was last updated. Your continued use of the website after a change means you accept the updated terms.

12. Governing law and jurisdiction

These terms are governed by the laws of Kenya. The courts of Kenya have jurisdiction over any dispute arising from these terms or your use of this website. If any provision of these terms is found unenforceable, the rest remain in effect, and our not enforcing a provision is not a waiver of it.

13. Contact

Questions about these terms: use the request form and start your message with “Privacy”.